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Shipping Questions

Q. How long order takes to be Delivered?
A.  We process and dispatch your order within next 24-48 hours after  order approval . Shipping time is normally between 5-9 days by Express International Mail (EMS) and 10-21 days for International Standard Airmail .

Q.Where is the medication shipped from?
A.We ship from Philippines and United Kingdom  and other few locations depending on our stock inventory of the medications.Our generic medications are manufactured on government certified facilities and meet or exceed the highest US Food and Drug Administration (FDA) and World Health Organization (WHO) standards.

Q.How will the package arrive? Will people be able to tell its contents?
All packages are shipped in plain packaging to protect your privacy. All order packaging is 100% discreet And we do not mention any consignment details on the package as well.We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our website  name is not indicated on any package to ensure maximum discretion and highest probability of successfull delivery.

Q. Do you provide a delivery guarantee ?
A. Yes - Delivery is guaranteed.All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders are dispatched within 1-3 days , most orders are shipped within 24 hours. All weekend orders, are dispatched on Monday. We do our best to ensure that your order is shipped promptly! In the unlikely event that your order has not arrived within 10 business days for EMS and 3 weeks for Airmail delivery, you may use any of the following contact methods:

  • reply to our e-mail ,
  • submit a request on the web-site,
  • use our Support Center web-site and submit a ticket after loggin in,
  • or just call our support team and we will immediately find a solution to rectify the situation!

Q.Do you have the next day delivery?
A. all product will be shipped from out side of USA and we do not provide next day delivery.

Q.Do you ship through Fedex, UPS , DHL or any other faster method of shipment?
A. No we dont Send out any other method than usps . because we can not ship any prescription drugs with those private faster shipment companies. so please dont request for a shipment via any of above mentioned shipping services.

Q.I received my products partial damaged or pills broken can i return those?
A. Our shipment does not carry return facility neither we offer or accept returned shipments. we send only finest condition in bubble wrapped and protective enough packaging. So if the pills you found broken then you have to consider it was shipment fault.Please contact our customer care department informing the matter with a photograph taken of the broken medicines.We will add all broken pills on your next order from us. 

Q. I missed to receive the shipment. I was away , The tracking shows now shipment were sent back to shipper what do I do now?
A. Usps leaves a notice on the shipping address to collect your shipment from local post office within 5 businessdays. if you did not eve nhave time to receive it from post office and tracking showing off it were sent to buyer  , In this kind of matter we hold no liability neither we send reshipment for that order.

If you wish to return a product due to a defective nature, missing items or damged product please immediately contact us through our contact page so we can come up with a resolution or reshipment. We do not accept any return of our orders.

Currently we offer two shipping methods:

  1. Express International Mail: the packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped. See your account section. Please, note, however, that in some cases we reserve the right to send your order without a tracking number but with the same delivery time as it would be in case of Express Mail. This is done mostly in cases when we need to secure successful delivery to European countries and Canada.
  2. Standard International Airmail: the packages sent by this postal service can NOT be tracked.
Shipping Option Rates Delivery Tracking
Express International Mail * $30 5-9 days yes
Standard International Airmail $10 10-21 days no

* We will not be able to send your order by Express International Mail if you specify a mail forwarding address (e.g. PO box, General delivery, Poste restante, UPS store, APO/FPO), hotel or educational facility in your shipping address or if you give us a wrong telephone number.

Please, keep in mind that the time of delivery specified here is the estimated delivery time which is true for most cases, but cannot be guaranteed due to the probability of force majeure events described below.

Please, note that our company is not liable for extended delays due to the customs inspections of international mail.

Also, we shall not be liable for delays in deliveries due to mail disruptions during the Christmas and New Year celebration, natural disasters, strikes and other events which disrupt mailing process being beyond our control.

Delivery time may also depend on destination country. National and religious holidays may as well delay package arrival. Your order will be packed discreetly for your privacy and protection.

Returns 

Due to federal and local laws we can not receive medication back after they were shipped.

Once you receive your medications, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at our customer service email. Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.