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Shipping Questions

Q. How long order takes to be Delivered?
A.  We process and dispatch your order within next 3-5 days after  order approval . Shipping time is normally between 5-9 days by Express Mail Service (EMS) and 3-5 days for USPS ( for only us customers)

Q.Where is the medication shipped from?
A.We ship from USA  and United Kingdom  and other few locations depending on our stock inventory of the medications.Our generic medications are manufactured on government certified facilities and meet or exceed the highest US Food and Drug Administration (FDA) and World Health Organization (WHO) standards.If you want to buy from our USA stock please click this link .

Q.How will the package arrive? Will people be able to tell its contents?

All packages are shipped in plain packaging to protect your privacy. All order packaging is 100% discreet And we do not mention any consignment details on the package as well.We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our website  name is not indicated on any package to ensure maximum discretion and highest probability of successfull delivery.

Q. Do you provide a delivery guarantee ?
A. Yes - Delivery is guaranteed.All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders are dispatched within 1-2 days , most orders are shipped within 24 hours. All weekend orders, are dispatched on Monday. We do our best to ensure that your order is shipped promptly! In the unlikely event that your order has not arrived within 10 business days for EMS and USPS , you may use any of the following contact methods:

  • reply to our e-mail ,
  • submit a request on the web-site,
  • use our Support Center web-site and submit a ticket after loggin in,
  • or just call our support team and we will immediately find a solution to rectify the situation!
  • We do not take responsibility of seized parcels at Australian and Canadian customs. Australian and Canadian customers will have to order at their own responsibility.

Q.Do you have the next day delivery?
A. we have some selected medicine we ship within USA which takes 3-5 days to deliver.If you are interested in domestic USA deliver please visit our US to Us Stock category or click this link.

Q.I received my products partial damaged or pills broken can i return those?
A. Our shipment does not carry return facility neither we offer or accept returned shipments. we send only finest condition in bubble wrapped and protective enough packaging. So if the pills you found broken then you have to consider it was shipment fault.Please contact our customer care department informing the matter with a photograph taken of the broken medicines.We will add all broken pills on your next order from us. 

Q. Do I have to sign for the parcel?
A. No. It will be left in your mailbox or mail slot of your door.

If you wish to return a product due to a defective nature, missing items or damaged product please immediately contact us through our contact page so we can come up with a resolution or reshipment. We do not accept any return of our orders.

Currently we offer two shipping methods:

  1. Express Mail: the packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped. See your account section. Please, note, however, that in some cases we reserve the right to send your order without a tracking number but with the same delivery time as it would be in case of Express Mail. This is done mostly in cases when we need to secure successful delivery to European countries and Canada.
  2. USPS for only USA based customers and it takes 3-5 days to deliver anywhere within usa.
Shipping Option Rates Delivery Tracking
Express Mail * $45 5-9 days yes
USPS ( For only US customers)  $45 3-5 days yes

* We will not be able to send your order by Express Mail if you specify a mail forwarding address (e.g. PO box, General delivery, Poste restante, UPS store, APO/FPO), hotel or educational facility in your shipping address or if you give us a wrong telephone number.

Please, keep in mind that the time of delivery specified here is the estimated delivery time which is true for most cases, but cannot be guaranteed due to the probability of force majeure events described below.

Please, note that our company is not liable for extended delays due to the customs inspections of international mail.

Also, we shall not be liable for delays in deliveries due to mail disruptions during the Christmas and New Year celebration, natural disasters, strikes, and other events which disrupt mailing process being beyond our control.

Delivery time may also depend on the destination country. National and religious holidays may as well delay package arrival. Your order will be packed discreetly for your privacy and protection.


if you want to return a package please contact our support team to initiate a return. our support team will provide you with an address to return your package. 

Once we receive your medications, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at our customer service email. Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.