Currently we offer two shipping methods:
Express International Mail: the packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped. See your account section. Please, note, however, that in some cases we reserve the right to send your order without a tracking number but with the same delivery time as it would be in case of Express Mail. This is done mostly in cases when we need to secure successful delivery to European countries and Canada.
Standard International Airmail: the packages sent by this postal service can NOT be tracked.
Express International Mail * $30
Standard International Airmail $10
* We will not be able to send your order by Express International Mail if you specify a mail forwarding address (e.g. PO box, General delivery, Poste restante, UPS store, APO/FPO), hotel or educational facility in your shipping address or if you give us a wrong telephone number.
Please, keep in mind that the time of delivery specified here is the estimated delivery time which is true for most cases, but cannot be guaranteed due to the probability of force majeure events described below.
Please, note that our company is not liable for extended delays due to the customs inspections of international mail.
Also, we shall not be liable for delays in deliveries due to mail disruptions during the Christmas and New Year celebration, natural disasters, strikes and other events which disrupt mailing process being beyond our control.
Delivery time may also depend on destination country. National and religious holidays may as well delay package arrival. Your order will be packed discreetly for your privacy and protection.
All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders are dispatched within 1-3 days , most orders are shipped within 24 hours. All weekend orders, are dispatched on Monday. We do our best to ensure that your order is shipped promptly!
In the unlikely event that your order has not arrived within 10 business days for EMS and 3 weeks for Airmail delivery, you may use any of the following contact methods:
reply to our e-mail ,
submit a request on the web-site,
use our Support Center web-site and submit a ticket after loggin in,
or just call our support team and we will immediately find a solution to rectify the situation!
Due to federal and local laws we can not receive medication back after they were shipped.
Once you receive your medications, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at our customer service email. Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.